The Death of Telecom Loyalty
Explore why traditional retention strategies fail to build lasting loyalty and discover how emotional connections can transform customer relationships.
Culture Eats Strategy: Why Top-Down Change Efforts Fail
Discover why transformation initiatives fall painfully short of their goals and explore the disconnect between strategy and culture.
AI Business Strategy in 2024: Generative AI Unleashed
Discover how AI is integrating into daily life, transforming behavior and posing ethical challenges and develop sound AI business strategy.